If the weather is nice, and it usually is in Las Vegas, you’ll find Luis Marin outdoors—either playing a round of golf or hiking at Red Rock Canyon or Mount Charleston. When on the clock, you’ll find this Las Vegas native at The Mirage, where he’s been the hotel operations manager for the past two years. Some of the most important skills he practices, he says, are leadership, enthusiasm and commitment. “I try to remind myself every day that our guests are here to relax and enjoy their vacation, and it is our job as hospitality professionals to ensure their satisfaction is met by going above and beyond for them.” Marin offered VEGAS2GO readers some advice and tips on how to enjoy the city.
What are some highlights of your property?
Boyz II Men is a must-see show that brings you back to the ’90s. Also, on the entertainment side, our Aces of Comedy lineup is truly one of the best on the Strip, with performances by Daniel Tosh, Gabriel Iglesias and many others. Our new Center Bar and Parlor Lounge are great spots to have a drink and listen to live music. In March, we welcomed a new venue called The Still. It’s a place for guests to let their hair down and choose from a wide selection of domestic and imported beer.
What do you mainly assist guests with, and when should they seek your help?
I usually assist guests when they encounter issues during their stay. As hotel managers we make sure we’re proactive about rectifying a situation and ensuring that every guest enjoys their time with us.
What is one of the best-kept secrets of Las Vegas?
One of the best-kept secrets is the Gold Strike Hot Springs hike. Even though it is not in Las Vegas (actually in Boulder City), it is only a 40-minute drive from the Strip and one of the best hikes around. If you decide to visit during the winter months, you can soak in the natural hot springs or, if you prefer visiting in the summer, you can jump into the refreshing Colorado River.
What are the new Vegas hot spots?
One of my favorite new hot spots is Skyfall Lounge at Delano Las Vegas. It’s a great place to get a drink with an amazing Strip view. Another great place is Drai’s at The Cromwell, a club with top artist performances.
What is one of the funniest or silliest questions you’ve been asked on the job?
“Can you tell my brother checking in tonight that their room is not ready?” The reason this was funny because a group of family members were surprising their brother and his wife on his 40th birthday. They had told him they weren’t able to come to Las Vegas to celebrate with him. We elaborated a little scheme for me to walk him over to one of our lounges for a drink while his room was “cleaned” and his entire family was in the lounge disguised with fake moustaches and wigs. It was hilarious and he was very surprised.
Where can visitors find family-oriented entertainment?
Visitors can find family-friendly activities both on and off the Strip. The hikes at Red Rock and Mount Charleston are great for families, as well as Wet N’ Wild and Cowabunga Bay water parks. Right here at The Mirage we have Siegfried & Roy’s Secret Garden and Dolphin Habitat.
What is the most underrated or underappreciated thing to see or do in Vegas?
I think Downtown Las Vegas is so underrated. The city has renovated a large portion of its downtown area and added some pretty unique bars and attractions.
What are some things visitors can do in Las Vegas on a budget?
Downtown Las Vegas is a great place to go if you are on a budget. You can find reasonably priced food and drinks, and enjoy activities like zip lining! For guests that are looking to stay on the Strip, I recommend enjoying a show at The Fountains of Bellagio or checking out BLVD Plaza at Monte Carlo.
ELITE (Exclusive League of Industry and Tourism Experts) is a group of professionals dedicated to providing services for Las Vegas visitors.